Is your order not quite what you expected? Too bad, but of course you can return the items to us within 30 days without giving any reason. We like to make this easy for you, which is why we work with reliable partners such as PostNL and DHL.
Make it completely easy for yourself by choosing printer-free returns. Register your return in our portal and you will receive a barcode or QR code that you can have scanned at the package point when you hand in your return package.
How does it work?
Register your return within 14 days of receipt via our return portal;
Add the packing slip to your return package;
You then have 14 days to return the package.
- From the Netherlands, Belgium and Germany you can easily return (printerless) for only € 1.95
- Returns from other countries are at the customer's expense
Please note: there are some items that fall outside the normal return policy. These are listed under 'Exceptions return policy'
- The item is undamaged, not used and not washed
- The item is provided with the original, undamaged and complete product packaging if possible
- The item is fixed during shipping to prevent transport damage
- The packing slip is added to the package
The purchase amount including any shipping costs charged by us will be refunded within 14 days after cancellation. The payment method chosen for the purchase is used for this. There are no costs involved.
If you want, you can print, fill in and send a standard return form (this is not mandatory).
Exceptions to return policy
The following articles cannot be returned:
- Articles from the Blomus GROW series of which the vacuum packaging has been opened
- Package deals with remnants of bathroom textiles or crockery
- 2nd choice articles
Because some articles cannot be sent via normal parcel post, the return costs are for the account of the customer. The additional return conditions can be found in the product information of these articles on our website:
- Fera console tables
- Stay daybeds and Stay loungers
The transport for return can be requested from our customer service via [email protected] Do you have any questions about this? Please feel free to contact us.
Bath & Living
t.a.v. Afdeling retouren
6031 CJ Nederweert